Delivery & Shipping Policy

Delivery is free on every order to a UK mainland address (England, Scotland and Wales). There is no delivery charge at checkout and none added afterwards, whatever the size, weight or number of items in your order.

For the Scottish Highlands and Islands, Northern Ireland, the Isle of Man, the Isles of Scilly and the Channel Islands, please contact us before ordering. Ferry crossings and specialist transport can be needed, and we'll confirm the arrangements with you in writing first.

You can also collect free of charge by appointment.

Working days are Monday to Friday, excluding UK bank holidays. Handling time starts once your payment has cleared. Orders confirmed before 1pm on a working day enter that day's preparation queue; later orders, and orders placed at weekends or on bank holidays, start the next working day. Made-to-order or imported units can take longer — we confirm the date in writing before anything is dispatched.

Parts and accessories are sent with a tracked courier and you'll receive a tracking email when your order is dispatched. For caravans, trailers, excavators, containers and cabins we call or email to agree a delivery day and time window, and the driver contacts you on the day.

If you haven't heard from us within 5 working days of your payment clearing, please get in touch with your order number.

Caravans, horse and utility trailers, mini excavators, containers and cabins are delivered by specialist transport: a tow vehicle, low-loader, tilt-bed or HIAB crane lorry depending on the item. Before your delivery day please make sure:

• An adult aged 18 or over is present to receive the delivery and sign for it
• The lorry or tow vehicle can reach the drop-off point on a firm, hard surface
• You've told us about narrow lanes, gates, weight or height limits, steep slopes or soft ground
• For containers and cabins, the base is firm and level and there are no overhead cables or trees in the lifting area
• You have any landowner consent or planning permission your site needs

Units are placed at the agreed drop-off point; we can't position them where it isn't safe to do so. If the driver can't unload safely, or nobody is present at an agreed delivery, we'll rearrange with you — a charge may apply for a second attempt, and we'll always tell you the amount first.

Please inspect everything before signing and note any visible damage on the delivery note. Report any damage within 48 hours with photographs to orders@boldonauto.com, and we'll arrange a repair, replacement or refund. Ownership passes to you once payment is received in full, and risk passes on delivery or collection. This does not affect your statutory rights.

If a tracked parcel hasn't arrived by its expected date, or a large-item delivery is late, contact us and we'll open an investigation with the carrier straight away. Most cases are resolved within 5 working days. If it can't be resolved, we'll send a replacement or give you a full refund.

Please check your delivery address and postcode at checkout. We can change the address free of charge before dispatch — just email us with your order number. Once an item is on its way, a redirection may not be possible and any extra carrier charge will be confirmed with you first.

If an item becomes unavailable after you order, we'll contact you with a revised delivery date, or you can swap it for another item or cancel. If we can't supply your order, you'll receive a full refund within 14 days.

You can cancel most online orders within 14 days of delivery under the Consumer Contracts Regulations. Eligible change-of-mind returns carry a 15% restocking fee; this never applies to faulty, damaged, incorrect or misdescribed goods. See our Returns & Refunds Policy for full details.

• Phone: +44 7438 918877
• WhatsApp: +44 7438 918877
• Email: sales@boldonauto.com
• Hours: Monday–Friday 8:30am–5:30pm, Saturday 9am–1pm (UK time)
• Address: 3rd Floor, 1 Ashley Road, Altrincham, Cheshire WA14 2DT, United Kingdom