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Frequently Asked Questions

Towing limits, licences, weights, delivery, payment and returns — the questions we get asked most. Still stuck? Contact us and we'll come back within one working day.

Caravans & Motorhomes

How do I know if my car can tow a caravan? +
Check three numbers in your car handbook or V5C: the maximum braked towing limit, the kerb weight and the maximum noseweight of the towbar. The caravan’s MTPLM (maximum technically permissible laden mass) must be below the braked towing limit, and as a guide should be no more than 85% of the car’s kerb weight for stable towing. Send us your car details and we’ll check any caravan for you.
What is MTPLM, MIRO and payload? +
MIRO (mass in running order) is what the caravan weighs as it leaves the factory. MTPLM is the most it may legally weigh fully loaded. The difference is your payload — everything you put in it, including gas bottles, leisure battery, awning and luggage. Many new caravans can have their MTPLM upgraded on paper by the manufacturer.
Do used caravans come with a habitation check? +
Yes. Every used tourer is prepared with a habitation check covering gas, electrics, water, damp, ventilation, alarms and running gear before handover, and you get a full demonstration of how everything works.
What are the Airstream travel trailers and campervans? +
Airstream units are American-built and imported. Specifications are listed in imperial (lbs, gallons) as supplied by the manufacturer. We’ll confirm UK conversion and road-use details, delivery lead time and the final landed price with you before you order.

Horse Trailers

What size horse trailer do I need? +
Match the inside height to your tallest horse — as a rule of thumb, allow at least 7ft (around 21 hands) for horses up to 16.2hh. A two-horse trailer suits most owners; three- and four-horse models need a heavier tow vehicle. Every listing shows box length, inside height and weights.
Can I tow a loaded horse trailer on a car licence? +
Since 16 December 2021 a full car licence lets you tow trailers up to 3,500 kg MAM. You still need a tow vehicle rated to tow the trailer’s gross weight fully loaded with horses and tack. Most two-horse trailers need a 4x4 or pick-up with a 3,000–3,500 kg braked towing limit.
What should I check before every trip? +
Floor condition, tyre pressures and tread, wheel nuts, lights and indicators, breakaway cable, jockey wheel and ramp springs. Check the floor thoroughly on any horse trailer at least once a year by lifting the mats.

Trailers & Towing

Braked or unbraked — which trailer do I need? +
Any trailer with a gross weight over 750 kg must have brakes. Unbraked trailers (up to 750 kg gross) are lighter and simpler, but your car’s unbraked towing limit is often only 600–750 kg. If you will carry heavy loads such as garden waste, logs or a quad bike, a braked trailer gives far more capacity.
Box trailer, cage trailer or high-side — what’s the difference? +
Box trailers are fully enclosed and lockable, ideal for tools, market stalls and moving house. Cage and mesh-sided trailers are open and light, best for bulky garden waste and tip runs. High-side and drop-panel trailers suit loose materials. Ramp trailers are built for mowers, quads and motorbikes.
Are your trailers type approved? +
New road trailers we supply are type approved to UK standards where required and come with a certificate of conformity. Farm and off-road trailers (such as ATV tipping trailers) are designed for private land use and are listed as such.
What do I need to tow a trailer on the road? +
A suitable licence (a full car licence covers trailers up to 3,500 kg MAM), a towbar with the correct 7-pin or 13-pin electrics, a number plate matching the tow vehicle, and working lights. The combined load must stay within the vehicle and trailer weight limits.

Containers & Cabins

What size shipping container should I buy? +
A 10ft container suits garden or small-business storage. A 20ft holds the contents of a two- to three-bedroom house or a site tool store. A 40ft doubles that. High-cube units add an extra foot of height, which is useful for conversions, racking and insulation.
Do I need planning permission for a container or cabin? +
Temporary storage often doesn’t need permission, but permanent placement, conversions, cabins used as offices or accommodation, and sites in conservation areas usually do. Check with your local planning authority before delivery. We can supply dimensions and specification sheets for your application.
How is a container delivered? +
Either on a HIAB crane lorry, which lifts it into position, or a tilt-bed, which slides it off. You need firm, level ground, lorry access on a hard surface, and no overhead cables in the lifting area. Tell us about any access restrictions when you order.
Can you supply modified containers? +
Yes. Modified units include insulated and refrigerated containers, site offices, welfare units, workshops and container pools. Many can be further specified with extra doors, windows, lighting and shelving — ask for a quote.

Ordering, Payment & Delivery

Which payment methods do you accept? +
UK bank transfer (Faster Payments or CHAPS), debit and credit cards, and Apple Pay or Google Pay via a secure payment link. Finance is available on request for qualifying purchases, and part exchange is considered on caravans and trailers.
Do prices include VAT? +
Yes, prices shown include VAT where it applies. Some used caravans and trailers are sold under the VAT margin scheme, where VAT is not shown separately. Business customers can request a VAT invoice.
How much is delivery? +
Delivery is quoted by postcode and confirmed before you pay. We cover mainland England, Wales and Scotland; the Highlands, islands and Northern Ireland are quoted separately. Collection by appointment is free.
Can I view a unit before buying? +
Yes, viewings are by appointment Monday to Friday 8:30am–5:30pm and Saturday 9am–1pm. If you can’t visit, we’re happy to walk round the unit with you on a video call.

Returns & Refunds

Can I cancel my order? +
You can cancel any order for a full refund before it is dispatched or collected. If you bought online or by phone without visiting us, the Consumer Contracts Regulations also give you 14 days from delivery to cancel. Made-to-order and personalised units are excluded.
What if something is faulty? +
Under the Consumer Rights Act 2015 you can reject faulty goods for a full refund within 30 days. After that we’ll repair or replace, and if that doesn’t fix it you can ask for a refund or price reduction. New units also carry the manufacturer’s warranty.
How long do refunds take? +
Refunds are paid to your original payment method within 14 days of us receiving the returned goods or agreeing a cancellation.

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